PRIVACY POLICY
PRIVACY AGREEMENT PROCEDURES AND PRINCIPLES
1. ASLIHAN EVERDİ TUTAY values your privacy and the protection of your personal data. This privacy policy explains what information we collect from you, how we collect it, how we use it, how we obtain your consent, how long we retain it in our databases, and, if necessary, with whom we may share it. By purchasing products and using the website, you agree to the practices described in this Privacy Policy. Use of the website and the purchase of products are also subject to our Terms and Conditions.
2.This Privacy Policy may change from time to time. Your continued use of the website after we make changes signifies your acceptance of those changes, so please check the policy regularly for updates. This Privacy Policy has been developed and is maintained in accordance with all applicable local and international laws and regulations, and specifically in compliance with the Law on the Protection of Personal Data No. 6698 (KVKK) and the General Data Protection Regulation (GDPR - European Regulation).
GENERAL INFORMATION
3.The personal data of users collected and processed through the website:
• Will be under the responsibility and liability of: www.woolandcanvasart.com
• ASLIHAN EVERDİ TUTAY
• [email protected]
(Hereinafter referred to as “SELLER”).
TYPES OF INFORMATION COLLECTED
4.The information we collect from our users helps personalize and continuously improve the user experience on the website. The types of information we collect include:
Information You Provide to Us:
You provide information when you search for content, read or view content, register as a user, purchase products (such as original handmade paintings, printed art reproductions, and digital courses), leave reviews, and/or contact us via our contact details or contact forms. As a result of these actions, you may provide us with the following information:
• Full name
• Email address
• Phone number (including WhatsApp number)
• Address (for shipping purposes)
• Postal code
• IP address
• Payment information
• Any additional information you provide directly through our website or indirectly via our website or online presence (e.g., through “cookies”).
Automatically Collected Information:
By accessing and using the website, you automatically provide us with the following information:
• Device and usage information used to access the website
• Your IP address
• Browser and device characteristics
• Operating system
• Referring URLs
• Your location
• Which sections of the website you use and how frequently you use them
If you access our website via your mobile phone, we will collect the following additional information:
• Mobile device ID
• Model and manufacturer
• Operating system
• Version details
• IP address
Payment Information: Your credit/debit card data or payment details will be processed by existing online payment platforms; these platforms will process and store your data securely and solely for the purpose of handling transactions within the platform. The SELLER reserves the right to employ any payment platform on the market that processes your data solely for the purpose of handling transactions within the platform.
GOOGLE Analytics: We use Google Analytics, a service provided by Google, Inc., USA ("Google"). This tool and related technologies collect and analyze certain types of information using cookies, including IP addresses, device and software identifiers, referring and exit URLs, feature usage metrics and statistics, usage and purchase history, Media Access Control (MAC) address, mobile unique device identifiers, and other similar information. The information generated by Google Analytics (including your IP address) may be transmitted to and stored by Google on servers in the United States.
We use the data collected by GOOGLE Analytics to improve our website and enhance our services. Please review Google's Privacy Policy here:
• https://policies.google.com/privacy
Automatic Information: Like many websites, we use "cookies." When your web browser accesses SELLER or third-party content offered by or on behalf of SELLER on other websites, we collect certain types of non-personally identifiable anonymous information. Some of the information we collect and analyze includes Internet Protocol (IP) address, computer and connection information such as browser type, version, and connection speed, purchase history, and products you have searched for, viewed, and likely purchased.
Social Media: On our website, you will find links and features to various social networks where you can share your information. It is recommended that you review the privacy and data protection policies of each social network used on our website.
DATA RETENTION PERIOD
5.Personal data will be stored for the duration necessary to provide the products. As long as the user consents to such processing, and unless the consent is withdrawn, the SELLER may be allowed to store personal data for a longer period. Additionally, the SELLER may be required to store personal data for a longer period if it is necessary to fulfill a legal obligation or as per the order of an authority. Once the retention period has expired, the personal data will be deleted. Therefore, the rights of access, deletion, rectification, and data portability will not be applicable once the retention period has ended.
HOW WE USE YOUR INFORMATION
6.In general, we use the information we collect primarily to provide, maintain, protect, and improve our existing website and products. The personal information collected through our site is used as follows and as outlined elsewhere in this Policy:
• To identify you as a user in our system.
• To register users.
• To manage waitlist reservations.
• To process payments.
• To deliver products.
• To provide digital products (Digital Artworks).
• To create products (portraits) according to user requests.
• To manage returns and refunds.
• To improve our products, website, and the way we conduct our business.
• To understand and enhance your experience using our website and products.
• To respond to your feedback or questions through our support team.
• To send you relevant information, including confirmations, invoices, technical notifications, updates, security alerts, and support and administrative messages.
• To communicate with you regarding upcoming events, offers, and news related to products and services provided by the SELLER and selected partners.
• For marketing purposes of the SELLER.
• To better understand your needs and provide you with better service, we may associate or combine your information with other information we receive from third parties.
• To protect, investigate, and deter fraud, unauthorized, or illegal activities.
HOW WE OBTAIN YOUR CONSENT
7.By placing an order, leaving a review, contacting us through our contact forms or contact information, accepting the use of cookies by our website, and providing us with personal information for communication purposes, you consent to the collection, storage, and use of your information under the terms outlined in this privacy policy. When you accept via the pop-up window displayed on the homepage upon accessing the website, you are giving your consent to the use of cookies on our site. You may withdraw your consent by sending your request to us through our contact information or contact page.
HOW WE SHARE INFORMATION
Information about our customers is an important part of our business, and we are not in the business of selling it to others. We only share customer information as described below.
8.Third-Party Service Providers
We employ other companies and individuals to perform functions on our behalf. Examples include processing payments, building and hosting the platform, delivering products (courier companies), sending emails, analyzing data (Google Analytics), creating advertisements (Facebook, Google), providing marketing assistance, and displaying search results and links.
9.These third-party services and tools may have access to personal information needed to perform their functions, but may not use it for other purposes. Any information shared with these third-party services will be processed and stored in accordance with their respective privacy policies and our own.
10.Business Transfers
In the event that SELLER creates a new entity, merges with another company, or is acquired by another organization, your information will likely be transferred. SELLER will notify you by email or post a clear notice on our website before your information becomes subject to a different privacy policy.
11.Protection of SELLER and Others
We may release personal information when we believe it is appropriate to comply with the law, enforce our Terms and Conditions or other agreements, or protect the rights, property, or safety of SELLER, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.
In cases not described above where personally identifiable information might be shared with third parties, you will be notified and given the opportunity to opt out of such sharing.
12.Anonymous Information
SELLER primarily uses anonymous browsing information automatically collected by our servers to help us administer and improve the website. We may also use aggregated anonymous information to provide data about the website to potential business partners and other unaffiliated entities. This information is not personally identifiable.
13.Email Address
The email address you provide for receiving our communications will never be rented or sold to any third party.
PROTECTING YOUR INFORMATION
14.We work to protect the security of your information during transmission by using Secure Socket Layer (SSL) software that encrypts the data you provide. If transactions are processed through the website, the transaction information is transmitted to and from the website in encrypted form using industry-standard SSL connections to help prevent such information from being intercepted.
15.We limit authorized access to your personal information to individuals who have a legitimate purpose to know the information in order to provide you with products or services, and to those to whom you have granted permission to access this information.
16.SELLER follows generally accepted industry standards to protect the personal information transmitted to us, both during transmission and after it is received.
17.No method of transmission over the internet or method of electronic storage is 100% secure. Therefore, while SELLER strives to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
RIGHTS
18.Users who provide information through our website, as data subjects, have the right to access, correct, download, or delete their information, as well as to object to and restrict certain processing of their data. While some of these rights apply generally, others apply only in specific limited cases. We explain these rights below:
• ACCESS AND PORTABILITY: You may request access to and learn about the information stored on our servers by sending your request through our contact information.
• CORRECTION, RESTRICTION, LIMITATION, DELETION: You may also correct, restrict, limit, or delete most of your information.
• RIGHT TO BE INFORMED: Users of our website will be informed—upon request—about what data we collect, how it is used, how long it is stored, and whether it is shared with third parties.
• OBJECT: As described above, if we process your information based on our legitimate interests or in the public interest, you may object to this processing in certain situations. In such cases, we will stop processing your information unless we have compelling legitimate grounds to continue, or we are required to do so by law.
• WITHDRAW CONSENT: Where you have previously given consent—for example, allowing us to process and store your personal information—you have the right to withdraw your consent at any time. For example, you may withdraw consent by updating your settings. In some cases, we may continue to process your information after you withdraw consent if we have a legal basis to do so, or if your withdrawal is limited to certain processing activities.
• COMPLAINT: If you have a complaint about how we handle your information (without prejudice to any other rights you may have), you have the right to lodge a complaint with your local supervisory authority. Users may exercise all of these rights by contacting us via our contact information or contact page.
• RIGHTS RELATED TO AUTOMATED DECISION-MAKING INCLUDING PROFILING: Website users may request a copy of the automated processing activities we carry out if they believe their data is being processed unlawfully. Additionally, if you reside in Europe, we note that we process your information to fulfill contracts we may have with you, or to pursue our legitimate business interests listed above. Furthermore, please be aware that your information may be transferred outside of Europe.
PROTECTION OF CHILDREN’S ONLINE PRIVACY
19.We comply with the requirements of Law No. 6698 on the Protection of Personal Data and the GDPR (General Data Protection Regulation – European Regulation) regarding the protection of minors’ personal data. While the website and products are accessible to users of all ages, we do not knowingly collect any information from children under the age of 13 without the consent of their parents or legal guardians. If you become aware that a child under the age of 13 has provided us with personal information without parental or legal guardian consent, please contact us. If we become aware that a child under the age of 13 has provided us with personal information without such consent, we will take steps to delete the information, terminate the account of that individual, and restrict access to their account.
CORRECTION AND DELETION OF INFORMATION
20.If you believe that any information we hold about you is incorrect or incomplete, please write to us or send us an email as soon as possible. We will promptly correct any information found to be inaccurate. You may change, edit, correct, or delete your information at any time by contacting us via our contact information. To unsubscribe from emails sent by SELLER, please follow the instructions provided in the email. Your request will be processed within 48 hours.
THIRD PARTIES
21.Unless otherwise expressly stated in this Privacy Policy, this document only addresses the use and disclosure of information collected by SELLER from you. If you disclose your information to others, whether to other users on SELLER or to other suppliers, different rules may apply to the use or disclosure of the information you provide to them. SELLER does not control the privacy policies of third parties, and you are subject to the privacy policies of those third parties where applicable. SELLER is not responsible for the privacy or security practices of other websites on the Internet, even those linked to or from SELLER’s site. SELLER encourages you to ask questions before disclosing your personal information to others.
CONTACT US
22.If you have any questions or concerns about this Privacy Policy or the processing and security of your data, please contact us through our contact page.